At Tiles Home, we are committed to protecting your personal data and respecting your privacy.
Our privacy policy provides details on when and why we collect your personal information, how we use it, and how we keep it secure. It also outlines your rights to request that we delete, update, transfer, or provide you with access to your personal information.
Please read this policy alongside our Terms & Conditions. Note that this privacy policy applies solely to personal information obtained through our website, https://www.tileshome.co.uk, and does not cover data collected from interactions with third parties.
How We Collect Your Personal Information
We collect your information when you interact with us, including:
Registering on our website
Placing an order
Contacting us via phone or email
Completing surveys for research purposes
Signing up for a trade account
Filling out forms for transactions or inquiries
Participating in promotions or competitions
Using our website (cookies may be used to enhance your experience)
We may also collect information from third-party sources, including social media platforms, publicly available data, or collaborative partners.
Types of Information We Collect
We collect the following information:
Name, surname, and title
Email address
Phone number(s)
Delivery and billing addresses
Payment details (processed securely and not stored)
Purchase information
Interaction history with our website or customer service
IP address and device information (via cookies)
How We Use Your Information
We use your information for purposes including:
Fulfilling and delivering orders
Processing payments securely
Communicating order updates
Personalizing your shopping experience
Providing customer service support
Conducting marketing (with your consent)
Improving our website and services
Your Rights
You have the following rights regarding your personal information:
Access your data
Request corrections
Request deletion of your data
Object to data processing
Withdraw consent at any time
To exercise any of these rights, contact us through our website.
Cookies
We use cookies to enhance your browsing experience and analyze website traffic. You can manage cookie preferences through your browser settings.
For detailed information on the cookies we use, please refer to our Cookies Policy.
Changes to This Policy
We may update this privacy policy periodically. Any significant changes will be communicated to you via email or through notifications on our website.
Last Updated: March 2025
